three rings – Dan Q

Google Shared My Phone Number!

Duration 6:06

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Earlier this month, I received a phone call from a user of Three Rings, the volunteer/rota management software system I founded¹.

We don’t strictly offer telephone-based tech support – our distributed team of volunteers doesn’t keep any particular “core hours” so we can’t say who’s available at any given time – but instead we answer email/Web based queries pretty promptly at any time of the day or week.

But because I’ve called-back enough users over the years, it’s pretty much inevitable that a few probably have my personal mobile number saved. And because I’ve been applying for a couple of interesting-looking new roles, I’m in the habit of answering my phone even if it’s a number I don’t recognise.

Dan sits at his laptop in front of a long conference table where a group of people are looking at a projector screen. — Many of the charities that benefit from *Three Rings* seem to form the impression that we’re all just sat around in an office, like this. But in fact many of my fellow volunteers only ever see me once or twice a year!

After the first three such calls this month, I was really starting to wonder what had changed. Had we accidentally published my phone number, somewhere? So when the fourth tech support call came through, today (which began with a confusing exchange when I didn’t recognise the name of the caller’s charity, and he didn’t get my name right, and I initially figured it must be a wrong number), I had to ask: where did you find this number?

“When I Google ‘Three Rings login’, it’s right there!” he said.

Google Search results page for 'Three Rings CIC', showing a sidebar with information about the company and including... my personal mobile number and a 'Call' button that calls it! — I almost never use Google Search², so there’s no way I’d have noticed this change if I hadn’t been told about it.

He was right. A Google search that surfaced Three Rings CIC’s “Google Business Profile” now featured… my personal mobile number. And a convenient “Call” button that connects you directly to it.

Some years ago, I provided my phone number to Google as part of an identity verification process, but didn’t consent to it being shared publicly. And, indeed, they didn’t share it publicly, until – seemingly at random – they started doing so, presumably within the last few weeks.

Concerned by this change, I logged into Google Business Profile to see if I could edit it back.

Apparently Google inserted my personal mobile number into search results for me, randomly, without me asking them to. Delightful.

I deleted my phone number from the business listing again, and within a few minutes it seemed to have stopped being served to random strangers on the Internet. Unfortunately deleting the phone number also made the “Your phone number was updated by Google” message disappear, so I never got to click the “Learn more” link to maybe get a clue as to how and why this change happened.

Last month, high-street bank Halifax posted the details of a credit agreement I have with them to two people who aren’t me. Twice in two months seems suspicious. Did I accidentally click the wrong button on a popup and now I’ve consented to all my PII getting leaked everywhere?

Such feelings of rage.

Footnotes

¹ Way back in 2002! We’re very nearly at the point where the Three Rings system is older than the youngest member of the Three Rings team. Speaking of which, we’re seeking volunteers to help expand our support team: if you’ve got experience of using Three Rings and an hour or two a week to spare helping to make volunteering easier for hundreds of thousands of people around the world, you should look us up!

² Seriously: if you’re still using Google Search as your primary search engine, it’s past time you shopped around. There are great alternatives that do a better job on your choice of one or more of the metrics that might matter to you: better privacy, fewer ads (or more-relevant ads, if you want), less AI slop, etc.

👋 Farewell, NLA

Highlights of yesterday’s Goodbye Nightline Association party in Manchester:

👨‍💻 Responded to Three Rings user query in real time by implementing new Directory property while at the event (pictured)
🤝 Met a handful of Nightliners past and present; swapped war stories of fights with students unions, battles for funding, etc. (also got some insights into how they’re using various tech tools!)
✍️ Did hilariously awful job of drawing ‘Condom Man’, Aberystwyth Nightline’s mascot circa 2000
🤞 Possibly recruited a couple of new Three Rings volunteers

Low points:

😢 It’s a shame NLA’s dying, but I’m optimistic that Nightlines will survive

Three Rings ❤️ NLA

Oxford Station. Catching a train to Manchester for a get-together in memory of the Nightline Association, which will sadly be closing this year (although individual Nightlines will doubtless soldier on just as they did before the Association).

Carrying a big ol’ bag of Three Rings swag to give to basically anybody who expresses even the slightest interest. 😅

Three Rings has been supporting Nightlines since before the Nightline Association and nowadays underpins voluntary work by hundreds of other charities including helplines like Samaritans and Childline. Feeling sad that the Nightline Association is going away and looking for a new and rewarding way to volunteer? Come chat to me!

Portal 3kend

Never underestimate the power of people who are motivated by the good they can do in the world.

Today I was in awe of this team of unpaid volunteers who, having already given up their bank holiday weekend, worked through dinner and into the night to ensure the continued uptime of a piece software that enables the listening service of emotional support and suicide helplines.

Dan Q found GCA2025 Where’s 25? – Locationless Cache

This checkin to GCA2025 Where's 25? - Locationless Cache reflects a geocaching.com log entry. See more of Dan's cache logs.

Happy 25th birthday, geocaching.

I’m spending the weekend volunteering for a nonprofit I founded (it’s almost as old as geocaching, at 23). We’re staying in a hotel at N 52° 36.184′ W 001° 53.869′. I’ve also gotten out to find a couple of local geocaches.

But guess which room number the hotel have given me…

Dan Q found GC7H5M9 Hedge your bets

This checkin to GC7H5M9 Hedge your bets reflects a geocaching.com log entry. See more of Dan's cache logs.

Found following a short hunt and a brief rummage after walking up the nearby footpath, with the help of a previous log which talked about crossing a fence (which I didn’t need to do, having come up the correct way in the first place).

Some fellow volunteers and I are meeting at a hotel to the West of here for a weekend of making software to help charities. When we meet up, I have a tradition of getting up early and finding a geocache or two before breakfast. Having exhausted the very-local supply of caches on previous visits, and not wishing to miss out on the tradition on this, geocaching’s 25th birthday, I decided it was time to come further afield (and to finally solve this puzzle!… I’m still stumped by its sibling, though!).

Nice container. Log slightly damp, but still usable. TFTC, and FP awarded for the enjoyable (once I spotted a pattern!) puzzle.

Dan Q found GC9QD6R Centurion

This checkin to GC9QD6R Centurion reflects a geocaching.com log entry. See more of Dan's cache logs.

Woke early, as usual, for the first day of a weekend of volunteering, while staying at nearby Fairlawns. I’ve already tapped out the most-local caches to that hotel on previous stays, so for this morning’s walk I came further afield to find this (and one of the two puzzle caches not too far away; that’s next, hopefully!)

This nice (topical!) container was an easy find once I poked my head into the right place. TFTC!

Happy 25th birthday, geocaching!

Note #26287

While adding an entry to OpenBenches (openbenches.org/bench/36677), I was struck by how much of an impact this woman – Jane Gregg – must have made on her local community.

In this community garden in Bampton, in the Lake District, a bench dedicated to her includes not only a plaque summarising her achievements but it’s also been hand-carved with the words “Jane an amazing human.”

Dan Q found GC1DH2A Knipe Scar – Haweswater View

This checkin to GC1DH2A Knipe Scar - Haweswater View reflects a geocaching.com log entry. See more of Dan's cache logs.

How delightful to find such a well-sized and well-placed geocache, and in such a beautiful spot. Some fellow volunteers and I are spending the week in Bampton, working on improving some software that underpins the volunteer and rota management systems of a few hundred different charities.

Never one to let a hard day’s voluntary work keep me from a geocaching expedition, this afternoon I took a hot brisk walk up the scar to find this (and hopefully next another nearby!) cache. Caught my breath sitting on a rock near the GZ, before pressing on. SL, TNLN, TFTC. FP awarded for such a delightful spot.

A Surprisingly Shit Bathroom

This bathroom at the holiday home where some fellow volunteers and I are doing some Three Rings work, this week, has a few unusual quirks, including this surprisingly-shit bathroom:

The door has a lock… but there’s a second door which doesn’t.
Oh, and the first door’s lock doesn’t actually do anything. The door can still be opened from the outside.

Note #26262

The phone signal is so shit at this year’s 3Camp venue that I’ve had to climb a hill to take a call from a lawyer (whom I’m speaking to about my recent redundancy). Nice to be outdoors, though!

Dan Q found GC1DH7W Knipe Scar – On the Edge

This checkin to GC1DH7W Knipe Scar - On the Edge reflects a geocaching.com log entry. See more of Dan's cache logs.

A swift uphill scramble for my friend and fellow volunteer John and I, before dinner. We’re staying in a nearby farmhouse for a week of volunteer work, writing software to help charities. Beautiful view from the summit this evening! SL, TNLN, TFTC!

3Camp 2025

I’m off for a week of full-time volunteering with Three Rings at 3Camp, our annual volunteer hack week: bringing together our distributed team for some intensive in-person time, working to make life better for charities around the world.

And if there’s one good thing to come out of me being suddenly and unexpectedly laid-off two days ago, it’s that I’ve got a shiny new laptop to do my voluntary work on (Automattic have said that I can keep it).

Sabbatical Lesson #2: Burnout

If the most-important lesson I learned from my sabbatical was about boundaries and my work/life balance, then the second most-important was about burnout.

If I were anybody else, you might reasonably expect me to talk about work-related burnout and how a sabbatical helped me to recover from it. But in a surprise twist¹, my recent brush with burnout came during my sabbatical.

Somehow, I stopped working at my day job… and instead decided to do so much more voluntary work during my newly-empty daytimes – on top of the evening and weekend volunteering I was already doing – that just turned out to be… too much. I wrote a little about it at the time in a post for RSS subscribers only, mostly as a form of self-recognition: patting myself on the back for spotting the problem and course-correcting before it got worse!

When I got back to work², I collared my coach to talk about this experience. It was one of those broadening “oh, so that’s why I’m like this” experiences:

The why of how I, y’know, got off course at the end of last year and drove myself towards an unhealthy work attitude… is irrelevant, really. But the actual lesson here that I took from my sabbatical is: just because you’re not working in a conventional sense doesn’t make you immune from burnout. Burnout happens when you do too much, for too long, without compassion for yourself and your needs

I dodged it at the end of November, but that doesn’t mean I’ll always be able to, so this is exactly the kind of thing a coach is there to help with!

Footnotes

¹ Except to people who know me well at all, to whom this post might not be even remotely surprising.

² Among the many delightful benefits to my job is a monthly session with my choice of coach. I’ve written a little about it before, but the short of it is that it’s an excellent perk.

Note #25556

The final weekend of my sabbatical was spent, like the first one, at a Three Rings event. As a side activity to the volunteer work, everybody was asked to put their name on a paper plate and leave it on a particular table, allowing others to semi-anonymously add compliments, thanks, or kind words about its owner.

Comments on my plate:

* Your my faveriot [sic] brother (gee, I wonder who THAT one was from 😂)
* Always seems to be doing interesting things. A maverick! Thinks outside the box
* Awesome
* Thank you for inventing this (a) system & (b) corporate model!
* Always smiley and excited
* Thanks for always pushing lots of new features!
* Puts up with idiots willingly and patiently
* You literally dreampt this whole thing into existence!
* Quirky
* Innovative solutions!
* Helpful in all ways!

Fabulous. I might wall-mount it.